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EAMbrace® HelpDesk Solution

  • EAMbrace® - HelpDesk Solution is targeted towards streamlining your HelpDesk Ticketing process. The solution helps you to simplifies and automate help desk ticket management. Go beyond traditional methods of lodging call using phone calls or emails which are often tedious and time-consuming. With the help of Web-based portal log and acknowledge tickets from anywhere with just a few clicks. What’s more, raising a service call is just a scan away. Simply use our smart-phone app to raise call without having to log into a system.

  • Check the status of your support staff and assign raised tickets or let the system auto-assign it for you. Always be updated with vital information like Asset Downtime, Material Cost, Labour Cost, Root cause, etc. Get Real-time alerts on tickets raised, tickets acknowledged, and tickets closed.
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    • Learn how our solutions can address your specific needs with a personalized demo.

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    • Call us at  +1 (408) 945-3949

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    • Centralize help desk ticket management – from request creation to closure
    • Monitor Ticket status in real time
    • Automatic call routing by Round-Robin or Pending Calls method
    • Dashboard and Reporting functionality
    • Get timely alerts via Email/SMS/In-app Notification
    • Get vital information like Total Asset Downtime, Material cost, Labour cost, Root cause, Resolution Reason, etc.