EAMbrace® - HelpDesk Solution is targeted towards streamlining your HelpDesk Ticketing process. The solution helps you to simplifies
and automate help desk ticket management. Go beyond traditional methods of lodging call using phone calls or emails which are often tedious and
time-consuming. With the help of Web-based portal log and acknowledge tickets from anywhere with just a few clicks. What’s more, raising a service call
is just a scan away. Simply use our smart-phone app to raise call without having to log into a system.
Check the status of your support staff and assign raised tickets or let the system auto-assign it for you. Always be updated with vital information like
Asset Downtime, Material Cost, Labour Cost, Root cause, etc. Get Real-time alerts on tickets raised, tickets acknowledged, and tickets closed.